Privacy
Your privacy is important to Amnesty International. We take great care in processing personal data and other information and do so in compliance with current legislation and regulations to protect your privacy. You will find further information below on what you can expect from us and the rules we adhere to.
Applicability
This is the privacy statement of Amnesty International Netherlands, an association with full legal capacity, with its registered office at Keizersgracht 177, 1016 DR Amsterdam, registered in the commercial and trade register of the Chamber of Commerce under number 40530953 (hereinafter referred to as ‘Amnesty’).
This statement is applicable to all processing of personal data, on- and offline. It covers the processing of personal information provided by members, donors, associates and volunteers, as well as the data that is obtained from visits to and use of the Amnesty websites and web shop.
Data processing
We keep records for donors and members which also contain personal data from our contacts. A contact is a person known to Amnesty International (for example, as a result of their participation in a campaign, a newsletter subscription or information request), yet who is not a member or donor. We store personal data for volunteers in the volunteer records.
Amnesty International makes people aware of the importance of human rights and calls on them to participate in our activities via campaigns. Amnesty’s work is primarily financed by gifts from members and donors. We gather personal data (name, address, city, telephone number, email address, gender and age) to notify you about our activities and campaigns and the results these have achieved as well as for marketing purposes, such as a gift or a request to increase a personal contribution.
Gathering personal data is done via the website when you register to receive one of our email newsletters or to participate in campaign networks, when you register as a member, donor or volunteer, or when you place an order via our web shop. This occurs offline via canvassers on the street, a registration form or a phone conversation. In some cases, Amnesty may use third-party services to enrich data if these are incomplete or to verify them, such as in the event of a move.
Financial data and information involving a transaction, donation, purchase or payment are gathered to fulfil an agreement (donation, membership or web shop purchase). This data is not provided to third parties for commercial ends.
In short, we process personal data because this is necessary for the performance of a contract or for compliance with a legal obligation, based on a given consent or because this is necessary for the purposes of the legitimate interests pursued by Amnesty: fulfilling our objectives.
Processors and third parties
We contract service providers for the execution of our services. These may be third parties such as the Tax and Customs Authority, but in most cases these are parties who process personal data on Amnesty’s behalf. These parties include marketing firms, call centres and application providers. Amnesty makes appropriate contractual agreements with these parties.
Amnesty uses various payment services for online payments. PayPal’s privacy policy applies to all PayPal transactions.
No personal data is supplied to a company or organisation located in a country outside of the European Union that does not offer an adequate level of protection and does not meet the other obligations from the AVG.
Participation in a campaign
There are different ways (online and offline) to take part in Amnesty campaigns. If you participate in an Amnesty campaign in which Amnesty confronts an authority, company or institution, only your name and city will be passed on. If you suspect that your data is being made public as a result of participation in one of our campaigns, please contact our Service Centre: +31 (0)20 626 44 36 (during office hours) or servicecenter@amnesty.nl.
Contact with members, donors and stakeholders
When you provide Amnesty International with your email address as a subscriber to one of our newsletters or campaign networks, or as a member, donor or party requesting information, you will be notified by email about our work, to ask you to support campaigns, to inform you of results and for incidental requests for a contribution.
If you would like to receive fewer emails or none at all, or if you are no longer interested in participating in our campaign networks, you can unsubscribe from these emails at any time via the unsubscribe options in every message that you receive from us or via our contact form.
Text messages
Amnesty has a text-message urgent campaign network. Unsubscribing from the text-message campaigns is possible by texting PROTEST STOP to 4333 (Dutch mobile numbers) or by sending an email to actieservice@amnesty.nl. You can also make a one-time donation by text message. Read more about our text-message urgent campaigns and donations in the text-message terms and conditions.
Amnesty has a WhatsApp service which enables you to stay up-to-date on campaigns and activities near you. You can unsubscribe from group messages at any time by sending ‘Amnesty UIT’ to the number used by this service (Gouda: +31 (0)6 453 91 424, Culemborg: +31 (0)6 109 36 248, Amersfoort: +31 (0)6 826 64 262, Eindhoven: +31 (0)6 142 05 629, Utrecht: +31 (0)6 453 30 898). Within the group, you will only see our messages and not those of the other group members using this service. Only the administrator can see your messages. Read more about our WhatsApp service in the WhatsApp terms and conditions.
Telemarketing
Amnesty International uses telemarketing to solicit support from members, donors and associates through a gift or an extra gift and to notify them about our campaigns. In these efforts, Amnesty works within the legal framework of the Telecommunications Act and the General Data Protection Regulation. In our telephone solicitation efforts for new members and donors, we always check the address database in advance for Do-not-call Register entries. If you have indicated a wish not to be contacted by telephone by Amnesty, we make a note of this in our records and will no longer contact you at the telephone number you have indicated. You can do this via our contact form.
Direct mail
Amnesty International sends post to members, donors and associates to notify them about our work, to solicit support for campaigns, to provide notifications about results and for incidental requests for a contribution. If you have indicated a wish not to receive post from Amnesty, we make a note of this in our records and will no longer contact you via direct mail. In sending post to potential members and donors, we always check the address database in advance for Postfilter entries. You can do this via our contact form.
Our magazine Wordt Vervolgd
Wordt Vervolgd (To Be Continued) is our independent journalistic monthly magazine on human rights and includes interviews, foreign reports, investigative stories, book and film reviews, photo spreads and columns. Members of Amnesty International who pay 30 Euros or more per year, receive ten issues of the magazine annually. If you would prefer not to receive the magazine, you can inform us of this via our contact form.
Social media
Amnesty International is active on various social media channels. The AmnestyNL accounts on Facebook, Twitter and Instagram are managed from the head office in Amsterdam. There are also several Amnesty groups that have their own pages on Facebook, Twitter and other platforms.
Amnesty does not create specific target groups by uploading email addresses from its database to Facebook. If you want to know why you are seeing a certain Amnesty advertisement on Facebook, you can click on the advertisement. Facebook provides information on why you are seeing an advertisement. You can also manage your advertising preferences more extensively via the Facebook settings.
Facebook, but also other social media, regularly receive negative press in the news regarding the protection of its users’ information. As an organisation dedicated to privacy and human rights, Amnesty is very aware of the potential violations of social media users’ privacy. Moreover, Facebook’s privacy policy changes frequently, with subsequent consequences for privacy. Therefore we are constantly weighing the effects of our presence on social media. We have chosen to continue to use Facebook for the time being since this is the most efficient way for us to put our resources (the money that our members raise) to good use. One example: Facebook advertisements enable us to reach people in a very targeted manner, people we know are interested in our work in principle. Tens of thousands of people signed petitions via Facebook, allowing us to put pressure on human rights violators. At the moment this makes Facebook an important tool for us to mobilise people, the goal of which is to fight human rights violations and ensure that prisoners of conscience are released.
Profiling
Amnesty does not use automated decision-making processes, including profiling.
Recruitment and selection
If you would like to be eligible for a paid or voluntary position at Amnesty, Amnesty receives your information. Amnesty handles the (personal) data of all its applicants with great care during recruitment and selection procedures and only uses this information to evaluate a candidate’s suitability for a position. You will find further information on how Amnesty handles the (personal) data of applicants in our Privacy Statement – Recruitment and Selection.
Photos and images
Amnesty always treats all photos and image materials with care. Photos and image materials are produced during (regional) events, training courses, workshops and campaigns to record and to provide an impression of the event on our website and/or social media. Once the image materials lose their news value, (part of) these photos will be stored in internal archives for historic purposes.
Attendees and visitors/participants will be informed as thoroughly as possible beforehand regarding any image/footage recordings. In addition, those present at any events will be notified of this – insofar as possible – on location during the event. Have you seen a photo in which you are recognisable, but you would rather not have this published? Let us know and the image materials will naturally be deleted at your request.
With regard to photos used for promotional purposes, Amnesty uses what is known as an ‘extra agreement (quit claim)’. This means that permission has been given for taking the photos and publishing them on the website or in other marketing communications.
Your rights
Rectification and erasure
You can submit a request to Amnesty using our contact form to change the information we gather on you. You can also ask Amnesty to delete your information (‘right to be forgotten’). You can do this by submitting a request to erase information that includes your full name, address, telephone number and email address by emailing this to privacy@amnesty.nl or by post addressed to the Amnesty International Service Centre, Postbus 1968, 1000 BZ Amsterdam (Netherlands).
Amnesty is obliged to verify your identity before we can proceed with deleting your personal data from our records. Amnesty International will contact you by phone for verification. There is some data that Amnesty is unable to delete, such as in the event of a financial relationship (membership, donation) and the seven-year record-keeping obligation pursuant to tax laws.
Access and data portability
You are entitled to ask at any time to access the data we gather on you. You can do this by submitting this request that includes your full name, address, telephone number and email address by emailing this to privacy@amnesty.nl or by post addressed to the Amnesty International Service Centre, Postbus 1968, 1000 BZ Amsterdam (Netherlands). Amnesty is obliged to verify your identity before we can grant access to your personal data in our records. Amnesty will contact you by phone for verification.
You can also ask the Service Centre to receive this information in a technical format, such as a digital file (this is the right to data portability – the right to receive your personal data in a structured, commonly used and machine-readable format).
Withdraw consent
You can withdraw any consent you have given Amnesty for a certain processing activity (such as receiving our newsletter) at any time.
Cookies
Amnesty uses cookies and similar technology to make its websites and direct-mail campaigns more personal and user-friendly, and to display relevant advertisements on other websites through an analysis of your visitor behaviour. Cookies are used to save your settings and better attune the content to your preferences. Read more about cookies in the cookie statement.
Amnesty uses a system for its direct-mail campaigns that provides insight into the way emails are opened (open and click behaviour). This data is also used to optimise the content of our mailings.
Security
Amnesty has taken the proper technical and organisational measures to protect personal data from loss or any form of illegal processing. This helps us guarantee that personal data is only accessible for employees who are authorised for this purpose based on their position, and that we only use the personal data for the purposes for which it was obtained and thus for compatible purposes. Amnesty does not store personal data for a period longer than necessary for the purposes for which this data was obtained.
Amnesty uses Secure Sockets Layer (SSL), a protocol that guarantees privacy for Internet communications and which is designed to prevent the monitoring, interference with and falsification of messages, to protect sensitive information online and to protect user information offline. If you are on a protected page such as our donation form, your browser should indicate that you are visiting a secure site.
Quality marks
Amnesty International has obtained the CBF (Central Bureau for Fundraising) mark for charities. We are a member of the industry association Data-Driven Marketing (DDMA) and support the codes of conduct that the association has drafted. Amnesty only works with parties that observe the Postfilter and Do-not-call register guidelines. Amnesty has also been awarded the Privacy Guarantee quality mark.
Questions or complaints
Amnesty International reserves the right to introduce changes to this privacy statement. For this reason, we recommend consulting this statement on a regular basis. If you are under the impression that Amnesty is not acting in compliance with privacy legislation or if you have questions or comments about this policy, please contact the Service Centre: +31 (0) 20-626 4436 (during office hours) or servicecenter@amnesty.nl. You also have the right to lodge a complaint with the Data Protection Authority of the Netherlands or notify the Authority via this form.
Version: 26 February 2019
